Voice and Accent Trainer Resume

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CAREER OBJECTIVE

A certified Voice and Accent Trainer with immense expertise in grooming Communication Skills, Voice & Accent, Corporate and Business Etiquette, Coaching & Mentoring, etc. Known for delivering apex quality and focused training.

PROFILE SUMMARY

A total of about _ years of experience incorporating the whole range of training events as a Voice & Accent Trainer.
An ‘out of the box’ thinker with a flair for recognising & embracing emerging trends and addressing industry demands to accomplish organisational objectives and profitability models.
Adept at creating, designing and developing content for training modules to direct specific requirements based on needs of the workforce.
Possess good communication, presentations & mentoring skills for imparting training on Behavioural Skills, Motivation, Leadership, Interpersonal skills, etc.
Consistently achieved or exceeded quality and training goals.

KEY SKILLS

Pronunciation Skills
Accent Neutralization
Word Stress
Intonation
Subject-Verb Agreement
Telephone Etiquette
Training Needs Assessment
CSAT Score Enhancement
Planning & Developing
Learning Initiatives Implementation
Coordination & Administration
Gap Identification
Feedback Management
Learning & Development

WORK EXPERIENCE SNIPPET

Sr Voice & Accent Trainer @ KSY Pvt. Ltd, Chennai, India
Jun, XX – Present

Trainer – Voice & Accent @ MGL Pvt. Ltd, Bengaluru, India
Oct, XX – Jun, XX

Voice & Accent Trainer @ PFC Pvt. Ltd, New Delhi, India
Jan, XX – Oct, XX

KEY RESULT AREAS

Undertaking the responsibility of both, New Hire Training and Refresher Training, and the key area involved being Voice and Accent Training and Customer focus.
Composing, and updating training modules & resources as per the requirement of the client.
Recognising training needs of all the employees and devising modules accordingly.
Analysing all the CSAT surveys followed by facilitating and rendering coaching to all the employees.
Carrying knowledge assessment test across the floor on a regular basis.
Managing all the batches right from the onboarding till they hit the floor.
Analysing business requirements & coordinating the development and implementation of processes in line with the pre-set guidelines as well as objectives.
Monitoring the overall functioning of processes, classifying improvement areas and implementing sufficient measures to maximise client satisfaction level.
Evaluating the feedback, assessing the areas of improvements & rendering critical feedback to the associates for obtaining higher customer satisfaction matrices.
Understanding process improvements, applying different techniques in different business processes to heighten productivity & profitability.
Maintaining & ensuring rigorous adherence to quality standards, identifying gaps and opportunities.
As a Voice & Accent Trainer, also responsible for managing as well as handling the relationship with the major corporate clients & sharing daily reports with them.

EDUCATION

Master of Arts @ RQA University, Jaipur, India
Jul, XX

Bachelor of Arts @ SZN College, Chandigarh, India
Oct, XX

TECHNICAL SKILLS

Microsoft Office Suite, Dialer, CRM

PERSONAL DOSSIER

Notice Period – 45 Days
Salary Expectation – Negotiable
Open to Relocation – Yes
Passport – Yes
Communication Address – #666 Park Boulevard
Phone – 9880XXXXXX
Email – Jyoti@no-email.com
Marital Status – Single
Gender – Female
Languages – English, Hindi, Telugu

DECLARATION

All the data stocked above are true to the best of my understanding.

Jyoti Rao

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