Voice and Accent Trainer Resume

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A certified Voice and Accent Trainer with immense expertise in grooming Communication Skills, Voice & Accent, Corporate and Business Etiquette, Coaching & Mentoring, etc. Known for delivering apex quality and focused training.


  • A total of about _ years of experience incorporating the whole range of training events as a Voice & Accent Trainer.
  • An ‘out of the box’ thinker with a flair for recognising & embracing emerging trends and addressing industry demands to accomplish organisational objectives and profitability models.
  • Adept at creating, designing and developing content for training modules to direct specific requirements based on needs of the workforce.
  • Possess good communication, presentations & mentoring skills for imparting training on Behavioural Skills, Motivation, Leadership, Interpersonal skills, etc.
  • Consistently achieved or exceeded quality and training goals.


  • Pronunciation Skills
  • Accent Neutralization
  • Word Stress
  • Intonation
  • Subject-Verb Agreement
  • Telephone Etiquette
  • Training Needs Assessment
  • CSAT Score Enhancement
  • Planning & Developing
  • Learning Initiatives Implementation
  • Coordination & Administration
  • Gap Identification
  • Feedback Management
  • Learning & Development


Sr Voice & Accent Trainer @ KSY Pvt. Ltd, Chennai, India
Jun, XX – Present 

Trainer – Voice & Accent @ MGL Pvt. Ltd, Bengaluru, India
Oct, XX – Jun, XX 

Voice & Accent Trainer @ PFC Pvt. Ltd, New Delhi, India
Jan, XX – Oct, XX


  • Undertaking the responsibility of both, New Hire Training and Refresher Training, and the key area involved being Voice and Accent Training and Customer focus.
  • Composing, and updating training modules & resources as per the requirement of the client.
  • Recognising training needs of all the employees and devising modules accordingly.
  • Analysing all the CSAT surveys followed by facilitating and rendering coaching to all the employees.
  • Carrying knowledge assessment test across the floor on a regular basis.
  • Managing all the batches right from the onboarding till they hit the floor.
  • Analysing business requirements & coordinating the development and implementation of processes in line with the pre-set guidelines as well as objectives.
  • Monitoring the overall functioning of processes, classifying improvement areas and implementing sufficient measures to maximise client satisfaction level.
  • Evaluating the feedback, assessing the areas of improvements & rendering critical feedback to the associates for obtaining higher customer satisfaction matrices.
  • Understanding process improvements, applying different techniques in different business processes to heighten productivity & profitability.
  • Maintaining & ensuring rigorous adherence to quality standards, identifying gaps and opportunities.
  • As a Voice & Accent Trainer, also responsible for managing as well as handling the relationship with the major corporate clients & sharing daily reports with them.


Master of Arts @ RQA University, Jaipur, India
Jul, XX 

Bachelor of Arts @ SZN College, Chandigarh, India
Oct, XX


Microsoft Office Suite, Dialer, CRM


Notice Period45 Days
Salary Expectation – Negotiable
Open to RelocationYes
Communication Address – #666 Park Boulevard
Marital StatusSingle
Gender – Female
LanguagesEnglish, Hindi, Telugu


All the data stocked above are true to the best of my understanding.

Jyoti Rao

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