Soft Skills Trainer Resume

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CAREER OBJECTIVE

A Soft Skills Trainer by choice & not by chance, passionate about filling the skill gap and carrying an extensive experience in working with various levels of personnel in the organisation.

PROFILE SNIPPET

Overall _ years of qualitative experience as a Soft Skills Trainer with some of the well-recognised employers.
Possess an ability to develop quality assessment strategies and plans and implement them successfully.
Adept at imparting soft skills training on Accent Neutralisation, Language Enhancement, V & A, Telephonic Etiquette, Negotiation, etc.
A plethora of experience in reviewing and rendering feedback from the quality as well as customer satisfaction perspective to Agents.
Strong communication skills, analytical ability & willingness to accept challenges along with the ability to perform under mounting pressure.

CORE COMPETENCIES

Voice & Accent Training
Call Quality Enhancement
Curbing Indianism
Telephone Etiquette
Accent Reduction
Mother Tongue Influence Reduction
Language Enhancement
Training Need Analysis
Content Development
Personality Development
Presentation Skills
Positive Thinking
On-the-job Training (OJT)
Learning & Development
Mock Calls Practice

EXPERIENCE SUMMARY

Sr Soft Skills Trainer @ HMX Pvt. Ltd, Bengaluru, India
Aug, XX – Present

Trainer – Soft Skills @ NMJ Pvt. Ltd, New Delhi, India
Jun, XX – Aug, XX

Soft Skills Trainer @ KDF Pvt. Ltd, Pune, India
Dec, XX – Jun, XX

KEY RESULT AREAS

Handling Soft Skills Training for both, Inbound as well as Outbound Process for Australia, Asia Pacific, North America & UK.
Imparting training on the culture of the above-mentioned countries.
Conducting training with the help of icebreakers, short stories, team building activities, games, role plays, questionnaires, group discussions, extempore, etc. to improve learning & development.
Imparting training in Phonetics, Word Stress, Intonation, Tongue Twisters, Reading, Listening and Comprehension, Extempore, role plays etc.
Working in sync with newbies and on job trainees to monitor their performance and ensure a better understanding of the process.
Evaluating agent performance on soft skills and rendering feedback to enhance the communication skills of the agent.
Conducting calibrations with the quality team so the there is no discrepancies with regards to V & A, Customer Service and Soft Skills.
Conducting meetings with the operations once in a fortnight to highlight the top & weak performers.
Carrying refresher training, mock calls & audits to improve quality of calls taken.
Conducting workshops like – Corporate Etiquette’s, Time Management, Telephone & Email Etiquette, Effective Presentation skills, Advanced People Management skills etc.
Developing Soft Skills Training modules and evaluation sheet as per the client and campaign requirements to monitor the representatives.
As a Soft Skills Trainer, also responsible for preparing Training MIS, Training Calendar, OJT Report, Review, etc.

EDUCATION

Master of Arts @ BGT University, Mumbai, India
Nov, XX

Bachelor of Arts @ CSZ College, Chandigarh, India
Jul, XX

IT SKILLS

Microsoft Office Suite – Word, Excel, PowerPoint; Email & Internet Applications.

PERSONAL INFORMATION

Notice Period – Negotiable
Salary Expectation – 8 lpa
Open to Relocation – Yes
Passport – Yes
Communication Address – #469 Mark Avenue
Contact – 7872XXXXXX; Sneha@no-email.com
Marital Status – Single
Gender – Female
Languages – English, Hindi, Kannada

DECLARATION

I confirm that all the data mentioned above are absolutely correct to the best of my knowledge.

Sneha Mehta

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