Soft Skills Trainer Resume

Soft Skills Trainer Resume Format

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CAREER OBJECTIVE

A Soft Skills Trainer by choice & not by chance, passionate about filling the skill gap and carrying an extensive experience in working with various levels of personnel in the organisation.

PROFILE SNIPPET

  • Overall _ years of qualitative experience as a Soft Skills Trainer with some of the well-recognised employers.
  • Possess an ability to develop quality assessment strategies and plans and implement them successfully.
  • Adept at imparting soft skills training on Accent Neutralisation, Language Enhancement, V & A, Telephonic Etiquette, Negotiation, etc.
  • A plethora of experience in reviewing and rendering feedback from the quality as well as customer satisfaction perspective to Agents.
  • Strong communication skills, analytical ability & willingness to accept challenges along with the ability to perform under mounting pressure.

CORE COMPETENCIES

  • Voice & Accent Training
  • Call Quality Enhancement
  • Curbing Indianism
  • Telephone Etiquette
  • Accent Reduction
  • Mother Tongue Influence Reduction
  • Language Enhancement
  • Training Need Analysis
  • Content Development
  • Personality Development
  • Presentation Skills
  • Positive Thinking
  • On-the-job Training (OJT)
  • Learning & Development
  • Mock Calls Practice

EXPERIENCE SUMMARY

Sr Soft Skills Trainer @ HMX Pvt. Ltd, Bengaluru, India
Aug, XX – Present 

Trainer – Soft Skills @ NMJ Pvt. Ltd, New Delhi, India
Jun, XX – Aug, XX 

Soft Skills Trainer @ KDF Pvt. Ltd, Pune, India
Dec, XX – Jun, XX

KEY RESULT AREAS

  • Handling Soft Skills Training for both, Inbound as well as Outbound Process for Australia, Asia Pacific, North America & UK.
  • Imparting training on the culture of the above-mentioned countries.
  • Conducting training with the help of icebreakers, short stories, team building activities, games, role plays, questionnaires, group discussions, extempore, etc. to improve learning & development.
  • Imparting training in Phonetics, Word Stress, Intonation, Tongue Twisters, Reading, Listening and Comprehension, Extempore, role plays etc.
  • Working in sync with newbies and on job trainees to monitor their performance and ensure a better understanding of the process.
  • Evaluating agent performance on soft skills and rendering feedback to enhance the communication skills of the agent.
  • Conducting calibrations with the quality team so the there is no discrepancies with regards to V & A, Customer Service and Soft Skills.
  • Conducting meetings with the operations once in a fortnight to highlight the top & weak performers.
  • Carrying refresher training, mock calls & audits to improve quality of calls taken.
  • Conducting workshops like – Corporate Etiquette’s, Time Management, Telephone & Email Etiquette, Effective Presentation skills, Advanced People Management skills etc.
  • Developing Soft Skills Training modules and evaluation sheet as per the client and campaign requirements to monitor the representatives.
  • As a Soft Skills Trainer, also responsible for preparing Training MIS, Training Calendar, OJT Report, Review, etc.

EDUCATION

Master of Arts @ BGT University, Mumbai, India
Nov, XX 

Bachelor of Arts @ CSZ College, Chandigarh, India
Jul, XX

IT SKILLS

Microsoft Office Suite – Word, Excel, PowerPoint; Email & Internet Applications.

PERSONAL INFORMATION

Notice PeriodNegotiable
Salary Expectation – 8 lpa
Open to RelocationYes
PassportYes
Communication Address – #469 Mark Avenue
Contact7872XXXXXX; Sneha@no-email.com
Marital StatusSingle
Gender – Female
LanguagesEnglish, Hindi, Kannada

DECLARATION

I confirm that all the data mentioned above are absolutely correct to the best of my knowledge.

Sneha Mehta


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