Desktop Support

  • Full Time
  • Freeport, TX, USA
  • Experience: 1-4 years
  • Academic Eligibility: N/A
  • Salary: $26/hr
  • Shift Timing: Day Shift
  • Weekly Off(s): N/A
  • Posted by: Christina Hensdell

Wise Men Consultants

IT

Must have experience with imaging and Windows 10
Based in Freeport. Must live within 20 minutes of Freeport. Must have reliable transportation as you will need to move around locations down there throughout the day.

This is a 6 month contract

Position Summary:
Provide timely resolution of user requests for help and other services, assist in maintaining the inventory of spare parts, provide technical support for end-users and prepare hardware for new employees and contractors. Assist in the creation and upkeep of IT documentation and procedures and other knowledge repositories. Contribute to the development of policies pertaining to the help desk and desktop support.

 

Primary Duties and Responsibilities:

Utilize in house Help Desk solution ensuring that user requests are handled promptly and that users are satisfied with resolutions
Work across multiple locations to support a wide range of users
Work with others on the Help Desk & Support team to provide backup when gaps in coverage occur
Resolve software and hardware-based technical issues on desktops, laptops, handheld devices, printers, etc
Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
Assist in ensuring data backup and integrity
Help ensure that spare parts inventory is maintained at each FLNG site (HQ, plant, CB&I) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease.
Update logs of disposed hardware
User Training
Maintain Help Desk Scenarios procedures for troubleshooting
Adhere to all IT policies

 

Required Skills Skill Level

Experience with network and telecommunication systems in a large enterprise environment.
Experience in Active Directory, Windows Networking, and Windows operating systems.
Experience in Large Scale System Software Deployment, preferably in SCCM
Experience in Systems Imaging preferably in SCCM.
Knowledge in TCP/IP.
Knowledge of DNS.
Knowledge of RSA Secure ID, Airwatch MDM Agent, Citrix, Exchange, AD, Symantec System Recovery, Lansweeper, Go To Assist, and other similar technologies and tools.
Knowledge in Microsoft Domain model.
Excellent troubleshooting and analytical skills.
Knowledge of Microsoft Office technologies.
Application installation and troubleshooting experience in server/client applications.
Knowledge of principles and mechanics of document management systems, knowledge of Open Text Content Server end-user functions specifically a plus.
Application installation and troubleshooting experience in a telecommunications system and network environment.
Experience in the generation of scenarios for application testing.
Ability to adapt to and adopt new techniques and technologies.
Customer-focused.
Effective communicator, with excellent written, oral and presentation skills.
Team player requiring minimal supervision, with the ability to draw on the expertise and knowledge of the team to deliver the best solutions.
Ability to deliver results, meet commitments and deadlines.
Excellent time management and work prioritization skills.
Strong interpersonal skills, including influencing and leadership.
Computer Service (3+ years)
Customer Support (3+ years)
Enterprise Support Experience (3+ years)
Help Desk Systems Administration (3+ years)
Plant-site experience (3 years)
Microsoft Certified Professional. MCITP or higher
A+ Certification

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