Customer Service Analyst

  • Full Time
  • Bangalore, Karnataka, India
  • Experience: 0-1 year
  • Academic Eligibility: BCOM/MBA/BSC/BBA
  • Salary: 1 LPA-2LPA
  • Shift Timing: 7:30 AM-16:00 PM
  • Weekly Off(s): YES
  • Posted by: V.CHANDRA SHEKHAR

PROZIOD ANALYTICS PVT LTD BANAGALORE

IT

Dear Candidate,

Greetings from the Proziod Analytics Pvt Ltd Bangalore!!!

About the Company:

Proziod Analytics Pvt Ltd is a start-up based in Bangalore focused on providing development and analytical services to clients globally. Our competency lies in solving complex domain problems by leveraging technology and developing innovative solutions to create budgeting, tendering and data mining solutions. Our relationship with clients is a partnership through the Collaborative Business Experience. We share a similar partnership with our people, and we welcome you to this wonderful experience called Proziod!!!

Position: Customer Service Analyst

Responsibilities:

This role requires the ability to effectively manage multiple emails, follow up and allocate tasks accordingly
Manage the issue management and coordinate with the analyst.
Email customers and retailers to request data and follow up to close the loop
Manage operation email inbox
Report outstanding bill issues on a basis
Good interpersonal skills: should effectively coordinate with stakeholders spread across the globe and be able to personalize communication depending on the person
Updating the internal database with relevant information and documentation related to each client;
Identifying errors on the bills and contacting the suppliers to resolve them in favor of our clients;
Collaborates extensively with other departments throughout the Company to ensure the correct stream of the information;

Qualifications and Skills:

Must be fluent in English
Must be fluent in English. Proficiency in additional languages would be appreciated
Good understanding of MS_Excel
Good Email Writing Skills
Good with Numbers
Proficient in Microsoft Office Suite
Knowledge of customer service practices
Experience in mediation and conflict resolution techniques
Data analysis experience
Energy Domain Candidates Preferred
Immediate Joining Preferred

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