a. Graduate Engineer (B.E. / B. Tech or equivalent) with at least 3+ years of experience in implementation and maintenance of the UCC-Audio/Video Conferencing solution the person should be certified on the VC solution being quoted.
b. Should have good knowledge on implementation, installation, integration, troubleshooting, network aspects and all the functionalities as mentioned in the technical specifications of the solution being proposed.
c. Should be able to monitor and provide guidance remotely to all locations.
d. Should be able to do day-to-day maintenance of all components of the VC/Audio solution.
e. Should help to locate issues related to security aspects of the managed VC/Audio solution and notify the same and assist in its resolution.
f. Should help to locate issues related to the managed VC/Audio solution and notify the same and assist in its resolution.
g. Should be able to do required changes in configuration, policies, creation of rules etc.
h. Should be on the pay-roll of the vendor i.e. not outsourced.
i. For seamless integration of the entire solution, the vendor will have to co-ordinate with the various projects and resolve the problem.
Mandatory certification: CCNA/CCNP/CCIE- Collaboration Certification (Audio/Video)