Customer Support Associate

·         Should transcribe medical reports, summaries and medical documents from the recorded messages from health care providers or hospitals.

·         Familiarity with proper grammar, spelling and sentence structure as well as medical jargon and abbreviations for accuracy.

·         Must be able to work with transcription tool that can include speech recognition equipment, word processing, and computer software

·         Maintain strict adherence to patient confidentiality according to provider standards

·         Review transcription documents for quality assurance and precision to spot and correct any errors that could impact patient care and medical liability

·         Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives

·         Decide which information should be included or excluded in reports.

·         Ability to work effectively both independently and in a team based environment

Customer Support Associate

·         Should transcribe medical reports, summaries and medical documents from the recorded messages from health care providers or hospitals.

·         Familiarity with proper grammar, spelling and sentence structure as well as medical jargon and abbreviations for accuracy.

·         Must be able to work with transcription tool that can include speech recognition equipment, word processing, and computer software

·         Maintain strict adherence to patient confidentiality according to provider standards

·         Review transcription documents for quality assurance and precision to spot and correct any errors that could impact patient care and medical liability

·         Create templates and enter data into electronic health record (EHR) systems for updated record keeping and archives

·         Decide which information should be included or excluded in reports.

·         Ability to work effectively both independently and in a team based environment