Front Office Executive/Duty Manager/Spa Manager

FRONT OFFICE EXECUTIVE

POSITION: FRONT OFFICE EXECUTIVE

EXPERIENCE: 0 – 5 YEARS

INDUSTRY: HOTELS/HOSPITALITY/RETAIL/BPO

LOCATION: O2 SPA PAN INDIA OUTLETS

 

We are looking for a Front office Executive to manage our reception area. As a Front office Executive

 

Front Office Executive will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.

 

Requirements:

 

Ø  Proven work experience as a Front desk Executive or Reception Executive.

Ø  Should combine a pleasant personality with a dynamic professional attitude to supervise and lead team.

Ø  Hands on experience with office machines (e.g. fax machines and printers).

Ø  Thorough knowledge of customer service, office management and basic bookkeeping procedures.

Ø  Proficiency in English (oral and written).

Ø  Solid knowledge of MS Office, particularly Excel and Word.

Ø  Excellent communication and people skills.

Ø  Good organizational and multitasking abilities.

Ø  Problem-solving skills.

 

Front Office Executive responsibilities include:

 

Ø  Managing and training the Front Office staff

Ø  Ensuring the front desk provides a professional and friendly service for guests

Ø  Dealing with guests

Ø  Arranging staff scheduling

Ø  Acting as liaison between Spa Executive and staff

Ø  Diplomacy and the ability to communicate clearly

Ø  Firm leadership skills

Ø  The ability to multitask, prioritize and manage time

Ø  The ability to perform under pressure

Ø  Must be highly motivated

Ø  Coordinate all front desk activities, including calls, reservations and guests services.

Ø  Should be able to deal efficiently with complaints and has a solid customer service approach.

Ø  Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).

Ø  Train, supervise and support office staff, including receptionists, security guards and call center agents.

Ø  Schedule shifts.

Ø  Ensure timely and accurate customer service.

Ø  Handle complaints and specific customers requests.

Ø  Troubleshoot emergencies.

Ø  Monitor stock and order office supplies.

Ø  Ensure proper mail distribution.

Ø  Prepare and monitor office budget.

Ø  Keep updated records of office expenses and costs.

Ø  Ensure company’s policies and security requirements are met.