We are in need of a skilled Customer Operations Manager/Administrators that can manage our database of over 1000 -2000 clientele. This Project is basically for North America (United State of America and Canada) residents and it’s a part-time/full-time basis for interested individuals and a completely remote job. More details will be provided upon indicating interest
Duties & Responsibilities:
! Communicate in writing via email and chat to ensure all customers have a positive experience with us.
! Establishes, organizes and maintains confidential customer information in global Service Management and CRM/IFS Sales databases
! Meet daily, weekly and monthly goals within an established time period
! Resolution of customer issues related to past due debt collections
! Make outbound and receive inbound calls to communicate with borrowers in regards to late or past-due accounts
! Problem solve with past-due customers to bring accounts current through payment negotiations
! Contact consumers by phone to resolve the outstanding balance owed
! Maintain a high level of customer service
! The ability to handle multiple projects and tasks at the same time
! Great attention to detail and are highly organized
! The ability to articulate themselves professionally Excellent written and spoken English
Excellent communication and listening skills
Ability to negotiate and be assertive and professional at all time
General computer knowledge and typing skills
Capability to adhere to schedule requirements
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, funds collection, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. This employment (Customer Care Support Representative) is for North America (United State of America and Canada) and European. This job is opened to professionals and non-professionals alike, skill/unskilled and it’s a part time/full time basis for interested individuals and it’s a complete remote job
CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries and retrieve unpaid debt (Collections).
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints and also acting as our accounts receivable/collections assistant,
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.