Front Office Manager Resume

Front Office Manager Resume Format

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CAREER OBJECTIVE

A highly efficient Front Office Manager who has often been known as an embodiment of hospitality & is quite adept in handling revenue management, personnel management, corporate policy implementation, general administrative activities, training, as well as facilities management.

PROFILE SNAPSHOT

  • As a Front Office Manager, well versed with front office operations as well as revenue management with a total hospitality experience of about _ years with leading brand of corporates & hotels.
  • Arranging and observing travel arrangements, liaising with hotels concerning accommodation, menus, meeting rooms, etc. and commanding the effective rendering of facilities comprising housekeeping, transport, materials, etc.
  • Framing work direction and strategy for the teammates after out-and-out assessment of their abilities.
  • Assuring steady operations at all times come what may and keeping proper etiquette as well as discipline by executing & adjusting the methods.
  • Establishing service criteria and guidelines that serve as the benchmark for outstanding service delivery.
  • Collaborating with other managers and staff members in order to formulate and implement policies, goals, procedures and objectives.
  • Working in sync with departments to attain harmonious working atmosphere and operational productivity.
  • Handling overall budgeting, procurement, forecasting, allocation & consumption of resources.
  • Keeping administration activities like office facilities, transport facilities, security services, etc. under the scanner to guarantee the constant guest delivery experience.
  • Directing the official correspondence, mail management, fixed assets, etc.

MAJOR SKILLS

  • Front Office Operations
  • Cash & Revenue Management
  • General Administration
  • Business Development
  • Client Relationship Management
  • MIS and Documentation
  • Resource Optimization
  • Liaising
  • Facilities Management
  • Security Administration
  • Courier Management
  • Transport Administration
  • Office Administration
  • Team Management
  • Travel Management

EXPERIENCE SNAPSHOT

Senior Front Office Manager @ VBD Hotels, Hyderabad, India
Apr, XX – Present 

Manager – Front Office @ XSW Pvt. Ltd, Chennai, India
Oct, XX – Apr, XX 

Front Office Manager @ IYT Pvt. Ltd, Bengaluru, India
Mar, XX – Oct, XX 

Assistant Manager – Front Office @ BNG Hotels, New Delhi, India
Mar, XX – Oct, XX

KEY DUTIES

  • Overall responsible for Front Office Operations for the hotel, handling all guest and internal customer complaints in courteous and efficient manner.
  • Ensuring smooth coordination between all the operational areas within Front Office and other related departments.
  • Patrolling on time check-ins & check-outs along with ensuring minimal wait time for esteemed clients.
  • Securing compliance with all front office policies, payments, specified standards & procedures.
  • Assuring satisfaction of guests’ service from their arrival until their departure.
  • Accountable for all room division operations in the absence of General Manager.
  • Checking received reservation requests on a daily basis followed by the input of reservation into the system & assigning rooms.
  • Working on strategies to upsell breakfast, food & beverage to the guests.
  • Supervising recruitment as well as training of staffs for the purpose of grooming them up for a better efficiency & guest satisfaction.
  • Coordinating front office duties with various departments such as front office executive, housekeeping, sales and marketing.
  • Managing online booking and coordinating with hotel’s website team to check if the rates are accurate.
  • Coordinating with the on-duty manager for cash control, monitoring departmental costs and ensuring performance against the specified budget.
  • Responsible for enhancing revenue through electronic channels & assuring optimum online channel management by ensuring that the website shows up on the various online search engine for the right set of keywords.
  • Leaving no stone unturned in ensuring smooth functioning of the in-house pickups and drops service.
  • Rolling out cab service offers to encourage the guests to avail hotel transport service in place of 3rd party or private cabs.
  • As a Front Office Manager, also responsible for organizing fun filled staff get together & inculcating a feeling of healthy competition in them.

ALMA MATER

Master in Hotel Management @ HGT University, Pune, India
Nov, XX 

Bachelor in Hotel Management @ SWL College, Indore, India
Oct, XX

TECHNICAL SKILLS

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Outlook
  • Galileo
  • Amadeus
  • Internet & E-Mail Applications

PERSONAGE ATTRIBUTES

  • Attentive
  • Compliant & Adaptive
  • Considerate
  • Consistent
  • Detail Oriented
  • Enthusiastic
  • Leadership
  • Progressive
  • Punctual

PERSONAL SNIPPET

Notice Period45 Days
Salary Expectation – Negotiable
Open to RelocationYes
PassportYes
Communication Address – #223 Paul St
Phone9844XXXXXX
EmailRishabh@no-email.com
Marital StatusUnmarried
Gender – Male
LanguagesEnglish, Hindi, Telugu

REFERENCES

Mr A Adhikari 770032XXXX Ms M Sehgal 886600YYYY

DECLARATION

All the data stocked above are true to the best of my understanding.

Rishabh Anand


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